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  Case: Blaming The Teacher
I have witnessed many parents who like to make excuses for their children. They also like to blame the teacher. I have heard several comments such as "well, what did you do to make Bobby mad?" I have never known the proper approach to dealing with these situations.
Solution: (Rates are posted for this solution!)
Log everything! I know this is difficult, especially with a full class of students, but it provides evidence parents can't refute. I log every single time I have contact with a parent. That way when they come back at the end of the quarter angry about grades, I can pull up exactly when and how I contacted them several times throughout the quarter regarding the situation. It can be the same for behaviors, incomplete work, etc.