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Case: Complaining Parent
Coach Smith teaches PE and coaches a middle school softball team in her lifelong hometown. Although she diligently works daily to provide the best for all of her students and players, one mother simply will not let up. Every day this mother finds something to complain about whether it is about coaching styles, coaching techniques, or teaching practices. Many believe that the complaining is insignificant and simply an attempt to make things hard for Coach Smith. Although she has been patient throughout it all, it is beginning to bother her tremendously. What should she do?
Solution: (Rates are posted for this solution!)
Ms.Smith needs to address the parent in a professional manner regarding her complaints. Start with thanking her for her feedback and then carefully, letting her know that her feedback is appreciated. Furthermore, Ms. Smith needs to understand, she can not make all parents happy. She should continue to do her job the best she can each an every day. If the parent becomes hostile or threatening she should make her administration aware. Any instances of inappropriate behavior should be documented and reported through appropriate channels immediately. |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I agree, this is a professional way to try and deal with the issue. |
| Rated On: October 19, 2015 1:55 am |
| Rated By: azuTen |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: Good solution |
| Rated On: October 19, 2015 3:06 am |
| Rated By: usaWaZ |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I would do exactly this. |
| Rated On: October 27, 2015 2:10 am |
| Rated By: yheGaQ |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I totally agree with this solution but I would have an administrator attend the meeting, thus eliminating any accusations after the meeting. |
| Rated On: February 27, 2016 6:28 pm |
| Rated By: aTeRaz |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: Excellent suggestion you want to let the parent know you are hearing them but if it gets hostile then you need back-up. |
| Rated On: March 2, 2016 9:37 pm |
| Rated By: uGaTyh |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I could not have said it any better! |
| Rated On: March 5, 2016 2:33 pm |
| Rated By: Allyssa Straquadine |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I agree with this solution. |
| Rated On: October 17, 2016 9:48 pm |
| Rated By: duNuJy |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I agree. Acknowledge the complaints and tell her you're doing your best. |
| Rated On: October 10, 2017 11:41 am |
| Rated By: aduNaQ |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: Maintaining professionalism is the key. She should set boundaries with the parent and keep doing a great job. |
| Rated On: October 16, 2017 12:36 am |
| Rated By: hepasy |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I like how you brought up beginning with letting the parent know that what she has to say is important. But I agree even more with understanding that you cannot please everybody. |
| Rated On: February 24, 2018 8:56 pm |
| Rated By: juduje |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I feel this to be a very effective and useful solution. |
| Rated On: February 25, 2018 10:27 pm |
| Rated By: aWyreQ |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I found your solution to be well thought out and very helpful! |
| Rated On: October 15, 2018 12:55 am |
| Rated By: zetyWy |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I think sitting down with the parent to explain what is going on is the best choice for the coach to do. |
| Rated On: February 20, 2019 3:18 pm |
| Rated By: Meghan Fletcher |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: |
| Rated On: October 10, 2019 1:42 pm |
| Rated By: pagyDa |
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