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Case: Complaining Parent
Coach Smith teaches PE and coaches a middle school softball team in her lifelong hometown. Although she diligently works daily to provide the best for all of her students and players, one mother simply will not let up. Every day this mother finds something to complain about whether it is about coaching styles, coaching techniques, or teaching practices. Many believe that the complaining is insignificant and simply an attempt to make things hard for Coach Smith. Although she has been patient throughout it all, it is beginning to bother her tremendously. What should she do?
Solution: (Rates are posted for this solution!)
While I agree, Mrs. Smith has to talk this issue out with the parent, I think that there should be some sort of mediator present during this conversation. Calling in an administrator or another coach to sit in with this parent will help diffuse the situation and will eliminate the "he said she said" issue that could arise after this conversation. If the parent is making it difficult for Mrs. Smith to do her job, then I would hope an administrator or more experienced coach would set boundaries for the parent in order to create some breathing space for Coach Smith. She also has to understand that some parents, really some people, are just not going to be happy no matter how hard you try. Maintain a professional approach with this parent and try to wait it out. That child will not be in your team/class forever. |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: This solution seems to cover all the bases. It addresses the parents concerns, gives the teacher a chance to justify decisions made for the student, and allows this all to take place with another adult in the room who is not emotionally attached to the situation. |
| Rated On: October 25, 2015 3:46 pm |
| Rated By: vapaju |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: Agreed. It is very important to speak with the parent first in a polite and professional manner. |
| Rated On: March 4, 2016 4:07 pm |
| Rated By: beTyZa |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I like the idea of having another team member present throughout the meeting. |
| Rated On: March 7, 2016 12:32 am |
| Rated By: Cynthia Juez |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: Having a mediator present is incredibly important in these situations, I would do this, too. |
| Rated On: July 10, 2016 5:08 pm |
| Rated By: LuLyHa |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: This is a great solution. |
| Rated On: July 11, 2016 2:25 am |
| Rated By: yGapeW |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: Having an administrator present for the meeting would be helpful. They may be able to diffuse the situation or come up with a productive way for the parents to voice opinions. |
| Rated On: October 10, 2016 3:19 pm |
| Rated By: yJatyt |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: Having a mediator is a great idea |
| Rated On: October 14, 2016 11:49 pm |
| Rated By: Nick |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: A mediator is an excellent idea, so that both perspectives can be expressed fairly and effectively and also an unbiased perspective can help to find middle ground or resolve the conflict. |
| Rated On: October 15, 2016 5:04 am |
| Rated By: Nicole McVey |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: If I were in this situation, I would exactly do this. |
| Rated On: October 16, 2016 12:07 am |
| Rated By: junuTu |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: This is a great solution and I would do the same if I were also in the situation. Having a mediator present is a good idea. |
| Rated On: October 16, 2016 1:10 am |
| Rated By: ePymyp |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: This response is very helpful and has many great ideas. It is civil to sit down and talk with the parent in order to set boundaries and make sure that everyone can work it out. Being professional is the most important step. |
| Rated On: October 16, 2016 4:04 pm |
| Rated By: nehury |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I think this is a smart solution |
| Rated On: March 2, 2017 8:38 pm |
| Rated By: eqeJaQ |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I would take the same approach with this conflict. I think involving a mediator is an important factor considering is starting to bother the coach "tremendously." It always helps to remember the child (and the parent) will not be in the class forever! |
| Rated On: March 3, 2017 8:54 pm |
| Rated By: Jessica J. |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: Yes, staying professional is key! Also, having a mediator during the conference would help too. I can imagine this parent's constant complaining can get to the coach, but you can't make everyone happy. Staying professional and having administration aware of this parent should help keep things in place. |
| Rated On: March 4, 2017 3:27 pm |
| Rated By: avenyB |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I agree with this solution. |
| Rated On: March 5, 2017 4:22 am |
| Rated By: e7m1w5 |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: This is a great solution. |
| Rated On: March 5, 2017 6:27 am |
| Rated By: Kelsey Lutzi |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: well said |
| Rated On: March 5, 2017 9:22 pm |
| Rated By: VeWyRu |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: While the parent(s) and Coach Smith do need to talk, the solution is best because it involves another party. Having one-on-one conversations can be useful but when constant criticism is involved the problem of "he said, she said" is imminent so an administrator or another coach should be present for this conversation. |
| Rated On: October 9, 2017 3:30 pm |
| Rated By: Rachel Stephens |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: This is the right way to have it talked out instead of in a confrontational way. Also important to note the situation is not forever. |
| Rated On: October 13, 2017 8:04 pm |
| Rated By: JyGeLe |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I agree |
| Rated On: February 24, 2018 8:47 pm |
| Rated By: aqaMuT |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I feel this to be a very effective and useful solution. |
| Rated On: February 25, 2018 10:27 pm |
| Rated By: aWyreQ |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: Very well stated. One of the best solutions on the page! |
| Rated On: July 5, 2018 12:49 am |
| Rated By: zeXyBy |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: This is a helpful solution that I think could produce some results. Having a mediator present is extremely beneficial to both parties. Maintaining a professional approach is crucial. |
| Rated On: July 6, 2018 5:44 pm |
| Rated By: Rochelle Young |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: This is a very good way to respond to this situation. I would do this. |
| Rated On: October 14, 2018 7:45 pm |
| Rated By: sadaze |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I agree |
| Rated On: July 7, 2019 9:09 pm |
| Rated By: SeGyHu |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: |
| Rated On: October 10, 2019 1:42 pm |
| Rated By: pagyDa |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I agree |
| Rated On: October 15, 2019 3:33 pm |
| Rated By: uWaMyB |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I think this is a wonderful way to approach the situation. |
| Rated On: October 16, 2019 7:40 pm |
| Rated By: JyLaVe |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: Calling in a mediator is the best solution as having them there also lets them be a 3rd party witness. |
| Rated On: October 31, 2021 6:08 am |
| Rated By: aseTyD |
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