Home | How It Works | Stats Login | Register         Case: Complaining Parent Coach Smith teaches PE and coaches a middle school softball team in her lifelong hometown. Although she diligently works daily to provide the best for all of her students and players, one mother simply will not let up. Every day this mother finds something to complain about whether it is about coaching styles, coaching techniques, or teaching practices. Many believe that the complaining is insignificant and simply an attempt to make things hard for Coach Smith. Although she has been patient throughout it all, it is beginning to bother her tremendously. What should she do? Solution: (Rates are posted for this solution!) She should reassure the parent that she is in charge and she has been doing this job for a while and has never had a complaint. If the parent does not let up I would get the principal or a higher authority so sit down with the parent and talk her through what and why she is doing and if the parent still wont give up I would kindly ask her to remove her daughter from the class or stop with the complaining.                 Rating The suggested solution is respectful of the individual (student) No The suggested solution is relevant to the case No The suggested solution is reasonable (easy) for the teacher to implement No The suggested solution is likely to solve the problem/issue No The suggested solution is original No Comments: You don't want to let the parent know that you have been "doing this job for a while and has never had a complaint" because it will most likely cause for more hostility. Rated On: March 2, 2016 9:39 pm Rated By: uGaTyh                 Rating The suggested solution is respectful of the individual (student) No The suggested solution is relevant to the case Yes The suggested solution is reasonable (easy) for the teacher to implement Yes The suggested solution is likely to solve the problem/issue Yes The suggested solution is original Yes Comments: Even though I agree that if the parent has a problem with the Coach then she could easily pull her child from the team, it is not fair to the child to miss out on great opportunities because their parent is not cooperative. I would certainly try other alternatives first. Rated On: March 5, 2016 2:35 pm Rated By: Allyssa Straquadine                 Rating The suggested solution is respectful of the individual (student) No The suggested solution is relevant to the case No The suggested solution is reasonable (easy) for the teacher to implement No The suggested solution is likely to solve the problem/issue No The suggested solution is original No Comments: "reassuring" seems combative. This may add fuel to the fire. Rated On: March 7, 2016 12:31 am Rated By: Cynthia Juez                 Rating The suggested solution is respectful of the individual (student) No The suggested solution is relevant to the case No The suggested solution is reasonable (easy) for the teacher to implement No The suggested solution is likely to solve the problem/issue No The suggested solution is original No Comments: This is wrong, I would not do this. Very unprofessional- discuss the issue with the parent first. Rated On: July 10, 2016 5:02 pm Rated By: LuLyHa                 Rating The suggested solution is respectful of the individual (student) No The suggested solution is relevant to the case Yes The suggested solution is reasonable (easy) for the teacher to implement No The suggested solution is likely to solve the problem/issue No The suggested solution is original Yes Comments: I agree that having an administrator or another person of higher authority present for a meeting would be beneficial. However, it is unfair to the student to be removed from the class/team just because of a difficult parent. Removing the student would be unfairly penalizing her for actions he/she has no control over. Rated On: October 10, 2016 3:16 pm Rated By: yJatyt                 Rating The suggested solution is respectful of the individual (student) No The suggested solution is relevant to the case No The suggested solution is reasonable (easy) for the teacher to implement No The suggested solution is likely to solve the problem/issue No The suggested solution is original No Comments: I don't think this would be a good idea because talking to the parent like that would increase the situation and potentially make the parent angrier. It is important to be professional and courteous to the parent even if they are being unrealistic and rude. Rated On: October 16, 2016 4:07 pm Rated By: nehury                 Rating The suggested solution is respectful of the individual (student) No The suggested solution is relevant to the case No The suggested solution is reasonable (easy) for the teacher to implement No The suggested solution is likely to solve the problem/issue No The suggested solution is original No Comments: I don't think that solution would be productive. Rated On: July 10, 2017 12:51 am Rated By: jeRumu                 Rating The suggested solution is respectful of the individual (student) No The suggested solution is relevant to the case No The suggested solution is reasonable (easy) for the teacher to implement No The suggested solution is likely to solve the problem/issue No The suggested solution is original No Comments: This seems like it just punishes the child for the actions of the parent. Rated On: October 13, 2017 8:05 pm Rated By: JyGeLe                 Rating The suggested solution is respectful of the individual (student) No The suggested solution is relevant to the case Yes The suggested solution is reasonable (easy) for the teacher to implement No The suggested solution is likely to solve the problem/issue No The suggested solution is original No Comments: Not very professional. This isn't a competition. Rated On: July 5, 2018 12:50 am Rated By: zeXyBy                 Rating The suggested solution is respectful of the individual (student) No The suggested solution is relevant to the case No The suggested solution is reasonable (easy) for the teacher to implement No The suggested solution is likely to solve the problem/issue No The suggested solution is original No Comments: This is not the best approach. The student should not have to suffer because of the parents' complaints. I definitely think that getting administration involved is necessary, in order to have a conference with the parent, but I don't think it's fair to have her daughter removed from P.E. Rated On: July 6, 2018 5:46 pm Rated By: Rochelle Young                 Rating The suggested solution is respectful of the individual (student) No The suggested solution is relevant to the case No The suggested solution is reasonable (easy) for the teacher to implement No The suggested solution is likely to solve the problem/issue No The suggested solution is original No Comments: I don't think this is a good idea. Rated On: October 14, 2018 7:46 pm Rated By: sadaze                 Rating The suggested solution is respectful of the individual (student) No The suggested solution is relevant to the case No The suggested solution is reasonable (easy) for the teacher to implement No The suggested solution is likely to solve the problem/issue No The suggested solution is original No Comments: If the coach were to say that she has never had a complaint, it would seem that she is being arrogant to the parent. Calmly explaining that she has taken the parents notes to considerations is a good idea. Rated On: February 20, 2019 3:22 pm Rated By: Meghan Fletcher                 Rating The suggested solution is respectful of the individual (student) No The suggested solution is relevant to the case No The suggested solution is reasonable (easy) for the teacher to implement No The suggested solution is likely to solve the problem/issue No The suggested solution is original No Comments: Rated On: October 10, 2019 1:44 pm Rated By: pagyDa                 Rating The suggested solution is respectful of the individual (student) No The suggested solution is relevant to the case No The suggested solution is reasonable (easy) for the teacher to implement No The suggested solution is likely to solve the problem/issue No The suggested solution is original No Comments: Asking a parent to remove the child will only further complicate the situation. Rated On: October 16, 2019 7:42 pm Rated By: JyLaVe                 Rating The suggested solution is respectful of the individual (student) No The suggested solution is relevant to the case No The suggested solution is reasonable (easy) for the teacher to implement No The suggested solution is likely to solve the problem/issue No The suggested solution is original No Comments: Confrontation is not the key as it will just escalate the situation. Rated On: October 31, 2021 6:08 am Rated By: aseTyD