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Case: Parental Complaint
A parent complains about not being informed and kept up to date on their child's progress. You have tried ringing on numerous occasions but have never made contact. How would you handle this situation?
Solution: (Rates are posted for this solution!)
I would also try and email the parent. But I feel like the best thing to do is apologize and ask the parent what is the best way that you can let them know about things that are going on with their student and what is going on at the school. |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I agree, its important to remember parents may work nights or have off schedules, so we as educators should make initiative to contact them when it works best for them. |
| Rated On: October 15, 2014 4:34 am |
| Rated By: ehaZeb |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: Keeping the parents involved is always the best move |
| Rated On: October 16, 2014 6:08 pm |
| Rated By: PezaLe |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: Yes, ask the parent how they would best prefer the communication! |
| Rated On: October 19, 2014 2:58 pm |
| Rated By: uJasuX |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I think email is a great solution. |
| Rated On: October 19, 2014 8:31 pm |
| Rated By: Edward Gibbs |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I agree that asking the parent their communication preference is respectful and helpful to this situation. |
| Rated On: October 20, 2014 12:11 am |
| Rated By: Brianne Blowers |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: Let the parent know you have tried and then find out what is the best way and time to contact that parent. |
| Rated On: October 20, 2014 12:24 am |
| Rated By: Sanubu |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I think that email is a good way to go for communication. I also agree that asking the parent there preferred method of communication etc... is a good thought. |
| Rated On: October 20, 2014 12:32 am |
| Rated By: JabuDu |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: asking is always the best |
| Rated On: February 27, 2015 5:13 pm |
| Rated By: qyMeda |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: Great idea. Parents might need a different communication route, like email or text. |
| Rated On: February 27, 2015 6:16 pm |
| Rated By: myNyHy |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I think this is a good idea, email is a direct way to get in contact with them and then asking them what ways works better for them is a good idea as well. |
| Rated On: March 1, 2015 3:42 am |
| Rated By: LedaQy |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: great solution |
| Rated On: March 1, 2015 4:54 am |
| Rated By: apazeR |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: This places the responsibility on the parent for inquiring about their student in a way that is best for them. |
| Rated On: March 9, 2015 7:27 pm |
| Rated By: Jonelle J |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: This is a great solution. |
| Rated On: October 16, 2015 5:19 pm |
| Rated By: uqeMeg |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I would use this solution. I think it is the most respectful to ask what their communication preference is. |
| Rated On: February 23, 2017 9:26 pm |
| Rated By: RehaGa |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: Emailing the parent is a great idea. It gives the parent another way to reach out and discuss progress. |
| Rated On: October 3, 2017 12:20 pm |
| Rated By: pyGyga |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I agree that email is a great way to stay in contact with parents |
| Rated On: July 4, 2018 3:22 pm |
| Rated By: eReXaG |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: Apologizing would help defuse the situation and having the parents feedback on how best to get in touch with them is great. Emailing will show proof that the teacher has in fact reached out to the parent. |
| Rated On: October 14, 2018 9:47 pm |
| Rated By: yJuhuv |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: This is a great solution. |
| Rated On: February 19, 2020 7:16 pm |
| Rated By: JeRaGu |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I agree with emailing the parent and trying to ease the tension. |
| Rated On: February 21, 2020 6:00 pm |
| Rated By: vaMuvy |
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