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Case: Microsoft Teams Glitching Issues
A few students don't pop-up as in class, but they are emailing the teacher saying they are having issues logging into the class. These students are all emailing the teacher that they are receiving an error log-in notice. These students don't want to be marked as absent, but the teacher doesn't have time to deal with these technical issues because he still has an entire in-person class of students to attend to. What resources are available for the online student and how can teachers be prepared for these types of issues when teaching during COVID?
Solution: (Rates are posted for this solution!)
This teaching/ learning method is still new to everyone, so there is a learning curve for both teachers & students. I think emailing or calling the parents/ guardians would be the first step to resolve this issue. Making them aware of the situation and asking for their assistance in helping the students log in would be the best course of action. Also, making administration aware could also be helpful since this issue is occurring with more than one student. |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I agree getting the parents involved would be beneficial to both parent and child. I also agree with letting the admin know there have been multiple tech issues. |
| Rated On: October 9, 2020 5:31 pm |
| Rated By: aSaByN |
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Rating
| The suggested solution is respectful of the individual (student) |
No
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| The suggested solution is relevant to the case |
No
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| The suggested solution is reasonable (easy) for the teacher to implement |
No
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| The suggested solution is likely to solve the problem/issue |
No
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| The suggested solution is original |
No
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| Comments: Teachers don't have time to contact parents every time there's a technical difficulty |
| Rated On: October 14, 2020 8:47 pm |
| Rated By: usuBuQ |
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