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  Case: Doesn't Respond to Name
One of my students does not respond when her name is called. I have to tap the student in order to get her attention. I discussed my observation with the parent and asked if they had noticed this and what could be the cause of it? They replied that nothing is wrong with the child, I just must not be saying it loud enough or perhaps there is too much going on around the student. However, even when I am only a foot behind the student saying her name, she still does not seem to hear me. What should I do?
Solution: (Rates are posted for this solution!)
Does this student respond to anyone else referring to them by this name? The first time I read this case study, I misread it as not responding to this name specifically and thought that there might be a chance they are used to a nickname.

Others have mentioned asking the student if they may be having trouble hearing you the teacher. While I'd be sure to make sure to avoid embarrassing the student, this is what I believe to be the best strategy to begin investigating what may be the issue.

Since you mentioned the parents' reactions, what grade level is this child? If they're old enough to have been through a few classes and have had teachers you know, is it possible to contact them and ask them if the child did not respond in their class as well?