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  Case: Difficult mom
Mom comes to class right before class is to start. She starts to complain that her son does not have good grades in class. She has refused to email me back but then shows up at class door. She explains that her son was a football practice and that is why he cannot study and complete assessments.
Solution: (Rates are posted for this solution!)
I would ask her if she would like to set up a meeting to discuss further of how we can try to raise your child's grades. And maybe mention him going to a tutor on the weekends if he does not have time during the week.