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  Case: Behavior
The parents come to me and tell me that they have no control over their student. They tell me they cannot force him to do work or to even be respectful in class. The whole conversation the student is playing on his phone laughing at his parents.
Solution: (Rates are posted for this solution!)
Well do you have control in your classroom of him ? That's good starting point, then from there you can build rapport with the student and maybe eventually see why the student lacks respect for their parents. While the student seems to blame, the parents also play a roll in holding bounds and expectations their child is to follow.