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  Case: No email response
I have emailed parent many times about the student being bullied. The parent does not respond to email but then shows up in front office demanding a meeting with teacher and principal.
Solution: (Rates are posted for this solution!)
I would calmly tell the parent that you have emailed them several times, show receipts of the emails and ask the parent is there another way to reach them as email is not working. Apologize for the inconvenience and the misunderstanding and reassure the parent that you are looking out for the best interests of the child.