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  Case: Difficult mom
Mom comes to class right before class is to start. She starts to complain that her son does not have good grades in class. She has refused to email me back but then shows up at class door. She explains that her son was a football practice and that is why he cannot study and complete assessments.
Solution: (Rates are posted for this solution!)
I would set clear boundaries with the mom but explain that you have tried to reach out and would love to set up a time to meet. I might also consider having someone else in the room either another teacher or someone part of the administration to be on the safe side.