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  Case: 20 minutes late, no exam for you
Brian is a student in your Monday class. He is furious that you won't let him take an exam because he showed up 20 minutes late. He throws down his textbooks, knocks over a desk, and yells at you, "This ain't over!" before storming out of the class. You report the incident to office. Through the grapevine, you hear that the student had been sent to the Counseling Center, but you don't know the results of the intervention. The next day, you are shocked to see Brian walk into class and sit down in the front row. He stares daggers at you the entire class. What do you do?
Solution: (Rates are posted for this solution!)
I think that I would speak to Brian after class. I would explain that the policy is the same for every student and that class starts at the same time for everyone. I would contact the Counseling Center and find out what was the outcome of the intervention.