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Case: Chastising a Student
A student's parent was recently incarcerated so they allowed a family member to be recalled for reinforcement if the teacher needed the help. This family friend was allowed to chastise the student when they misbehaved. The teacher was unaware when the parent was released so they continued to contact the family friend. This angered the parent who called the teacher and was very irate. How should the teacher resolve this problem?
Solution: (Rates are posted for this solution!)
One of the requirements of an educator is to provide excellent "customer service" to the students and their parents. This means that it is the duty of a teacher to remain calm in times of stress or misunderstandings. Becoming angry or handling this situation with an attitude is only adding fuel to the fire. The teacher should explain to the parent that they were following instructions that were previous provided, and apologize for any confusion, ensuring the parent that from now on, you will contact them only. |
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Rating
| The suggested solution is respectful of the individual (student) |
No
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
No
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| The suggested solution is original |
No
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| Comments: While this solution advised 'how' to respond to the parent it does not address the issue of the student being chastised. |
| Rated On: October 19, 2014 5:51 pm |
| Rated By: VeHyge |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I think this solution would help in this situation. |
| Rated On: October 19, 2014 5:51 pm |
| Rated By: duGyJy |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I agree. I would definitely have a meeting with the parent and administration to clarify what is going on with the child and update contacts. |
| Rated On: October 19, 2014 7:57 pm |
| Rated By: MaZyjy |
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Rating
| The suggested solution is respectful of the individual (student) |
Yes
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| The suggested solution is relevant to the case |
Yes
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| The suggested solution is reasonable (easy) for the teacher to implement |
Yes
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| The suggested solution is likely to solve the problem/issue |
Yes
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| The suggested solution is original |
Yes
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| Comments: I totally agree. Remaining professional is extremely important. |
| Rated On: October 19, 2014 9:06 pm |
| Rated By: SuGaNe |
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