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  Case: Know it all
Every class has one: a "know it all." Well, in class I had a student who thought she was the gift to the classroom and knew absolutely everything about everything. We were doing a pair share activity and she was completely insulting one of the students in her group who didn't really feel like participating. On one hand, the girl was being overly mean, but on the other hand the student wasn't doing what he was supposed to do. I was wondering if I should tell the student to calm down and not worry about the other student, or should I tell the unmotivated student to buck up and do the work? Either choice seems to have its draw backs and I can't really tell both of them to leave each other alone and do the work because then they will both be upset with me and not do the work.
Solution: (Rates are posted for this solution!)
I would have a talk privately with both of these students. For the know it all I would talk to them about respecting other peoples feeling and not being mean to their classmates. To the unmotivated student, I would talk to them about participating in their groups. I would let them know that is they don't participate they will not get a good grade. I also would not put these two people in a group together in the future because it is obviously not working for them. As far as the students being upset with me, it is more important that they both be learning to their full potential than they both be happy with me at all times.