Home | How It Works | Stats Login | Register         Case: Angry Parent A parent in Mr. Jack's class is upset with an assignment grade that he gave to his child. Instead of contacting the teacher, the parent went straight to the principle via email. As a professional, the teacher is frustrated that the parent didn't contact him first. How does Mr. Jack handle the situation with both the parent and the administrator? Solution: (Rates are posted for this solution!) I think the situation depends on how Mr. Jack found out that the parent sent the email to administration. Before, Mr. Jack contacts anyone it is important for him to calm down so that he can speak to the parent professionally and reasonably. I also think that Mr. Jack should make a personal phone call to the parent and ask the parent to share their thoughts and concerns regarding the grade. If it would be beneficial to have the parent come in to look at the assignment for suggestions and have a discussion, do that. However, listen to the parent and hear what they have to say. Make sure Mr. Jack tells the parents that they hear what they are saying. Whatever the assignment grade was, make sure you have administrative support before the grade stays or changes after the conversation with the parent.